Customer Support - Experience the difference

We, at 01 Telecom, pride and set ourselves apart from other telecommunications companies with our revolutionary approach to personalised customer support, competitive response times and high levels of professionalism.

With this in mind we have partnered ourselves with Salesforce.com to use their class-leading trouble ticketing system in order to investigate and resolve any issues you may be experiencing, to also answer any questions you may have and to be there for our customers 24 hours a day, 7 days a week and 365 days of the year by phone or email.

If you are experiencing a fault affecting your service you can report this by email to faults@01t.co.uk

If you have a support question please email us at technicalsupport@01t.co.uk

If you are requiring assistance with Moves, Adds and Changes (MAC'S) please email us at macs@01t.co.uk

To speak to a member of our dedicated customer support team regarding any of the above please call us on 0207 186 0101.